Refund and Returns Policy

Last updated: 23 July 2026

This Refund and Returns Policy explains how cancellations, returns, refunds, faulty goods and damaged deliveries are handled by RALKORE LIMITED, trading as ForceDiam.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded.

1. Business Information

Legal company name: RALKORE LIMITED
Company Registration No.: 614232
Trading name: ForceDiam
Business Name Registration No.: 782996
Business address: Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland
Email: info@forcediam.ie
Telephone: 086 143 0333

2. Contact Us Before Returning an Item

Before returning any product, contact us at:

Email: info@forcediam.ie
Telephone: 086 143 0333

Please include:

  • Your full name;
  • Order number;
  • Product name;
  • Reason for the return;
  • Photographs where the product is damaged, faulty or incorrect.

Please do not send an item back until we have confirmed the return instructions.

3. Consumer Right to Cancel an Online Order

If you are purchasing as a consumer, you generally have the right to cancel most online orders within 14 calendar days without giving a reason.

For goods, the cancellation period normally begins on the day after you or a person nominated by you receives the order.

To exercise this right, you must clearly inform us of your decision to cancel before the 14-day cancellation period expires.

You may contact us by email at:

info@forcediam.ie

After notifying us, you must return the goods within a further 14 calendar days.

4. Products Not Covered by the Change-of-Mind Cancellation Right

The cancellation right may not apply to certain goods, including:

  • Products made to your specifications;
  • Custom-manufactured products;
  • Products specially modified for your order;
  • Personalised products;
  • Goods that have become inseparably mixed with other items;
  • Other products excluded under applicable law.

This may include core bits or drilling products made, cut, adapted or manufactured to a customer’s individual requirements.

These exclusions do not remove your rights where a product is faulty, damaged, incorrectly supplied or not as described.

5. Condition of Change-of-Mind Returns

Where a cancellation is based on a change of mind, returned goods must be:

  • Unused;
  • Undamaged;
  • Complete;
  • Clean;
  • In their original condition;
  • In the original packaging where reasonably possible;
  • Accompanied by all accessories, instructions and components.

You may inspect a product as you would reasonably inspect it in a physical shop.

You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and operation.

Products that have been used for drilling, installed, modified, damaged or contaminated may not qualify for a full change-of-mind refund.

6. Return Methods and Return Shipping Costs

Where an eligible return has been approved by ForceDiam, the customer may return the product using either of the following methods:

In person: The product may be returned to the ForceDiam premises at Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland, after contacting us and receiving return approval.

By post: ForceDiam will provide a prepaid downloadable return shipping label after the return has been approved. The customer must print the label, securely package the product and follow the return instructions supplied by ForceDiam.

ForceDiam will cover the cost of standard return shipping when the supplied return label is used. The customer may be responsible for additional costs resulting from the use of another delivery service, inadequate packaging or failure to follow the return instructions.

7. Refunds Following a Consumer Cancellation

Where the statutory cancellation right applies, we will refund:

  • The price paid for the returned goods;
  • The standard delivery charge originally paid, where legally required.

If you selected a delivery service more expensive than our standard delivery service, the additional delivery cost may not be refundable.

We will issue the refund using the original payment method unless another method is expressly agreed.

We may withhold the refund until:

  • We have received the returned goods; or
  • You provide satisfactory evidence that the goods have been returned,

whichever occurs first.

The refund will be processed within the period required by applicable consumer law.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

8. Faulty or Non-Conforming Goods

Please contact us promptly if a product:

  • Is faulty;
  • Is damaged;
  • Is not as described;
  • Is not of the expected quality;
  • Is not fit for an agreed purpose;
  • Does not match your order;
  • Is missing parts.

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

  • Repair;
  • Replacement;
  • Price reduction;
  • Refund.

The available remedy depends on matters including:

  • The nature of the fault;
  • When the fault was reported;
  • Whether repair or replacement is possible;
  • Whether the fault is serious;
  • Applicable consumer law.

9. Products Damaged During Delivery

Inspect your parcel as soon as reasonably possible after delivery.

Where an item or its packaging appears damaged:

  • Photograph the external packaging;
  • Photograph the shipping label;
  • Photograph the product and damage;
  • Keep the packaging and all contents;
  • Contact us as soon as possible;
  • Provide your order number.

Do not dispose of packaging before we have reviewed the issue.

Visible damage may also be noted with the courier where possible.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing, contact us as soon as possible.

Provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the parcel and received products where appropriate.

We will review the order and provide instructions for the appropriate resolution.

11. Products Showing Signs of Use

A change-of-mind return may be refused or reduced in value where a product has been:

  • Used for drilling or cutting;
  • Installed;
  • Altered;
  • Modified;
  • Damaged;
  • Contaminated;
  • Returned incomplete;
  • Used with incompatible machinery;
  • Handled beyond what is reasonably necessary to inspect it.

This section does not remove your statutory rights concerning faulty or incorrectly supplied goods.

12. Return Address


Approved returns may be delivered in person or returned by post using the prepaid downloadable label supplied by ForceDiam.

ForceDiam
RALKORE LIMITED
Unit 5
Tolka Valley Business Park
Ballyboggan Road
Dublin 11
D11 FT52
Ireland

Customers must contact ForceDiam before returning an item. Returns delivered or posted without prior approval may be delayed.

13. Undelivered, Refused or Uncollected Parcels

Where a parcel is returned because:

  • The customer provided an incorrect or incomplete address;
  • Delivery was repeatedly unsuccessful;
  • The parcel was not collected;
  • The parcel was refused without a valid statutory reason,

we may deduct reasonable delivery and return costs from any amount refunded, where legally permitted.

We will contact you where further delivery information or payment is required.

14. Business and Trade Purchases

Some rights in this policy, including the 14-day online cooling-off period, apply only to consumers.

A consumer is generally an individual acting mainly outside their trade, business, craft or profession.

Purchases made mainly for business or professional purposes may be governed by separate commercial terms.

Nothing in this section excludes rights that legally apply to a specific transaction.

15. Re-Tipping and Repair Services

Items submitted for re-tipping or repair are inspected before work begins where appropriate.

Not every barrel or tool will be suitable for re-tipping.

Where work has been specifically requested or begun with the customer’s agreement, cancellation rights may be affected to the extent permitted by law.

Any concern regarding completed re-tipping work should be reported promptly with:

  • Customer name;
  • Service reference;
  • Details of the issue;
  • Photographs where appropriate.

16. Warranty Claims

Warranty coverage depends on:

  • The product;
  • Manufacturer terms;
  • Nature of the fault;
  • Correct installation and use;
  • Evidence of purchase;
  • Applicable statutory rights.

Warranty coverage does not normally apply to:

  • Normal segment wear;
  • Incorrect drilling speed;
  • Insufficient cooling;
  • Excessive pressure;
  • Misuse;
  • Accidental damage;
  • Incompatible equipment;
  • Unauthorised alteration or repair.

A commercial warranty does not replace statutory consumer rights.

17. Refund Processing

Once a return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be sent to the original payment method unless another method has been agreed.

Bank and payment-provider processing times are outside our direct control.

18. Contact Information

For cancellation, return or refund enquiries:

Email: info@forcediam.ie
Telephone: 086 143 0333
Postal address: Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland