Terms and Conditions

Last updated: 23 July 2026

These Terms and Conditions apply to the use of the ForceDiam website and to orders placed through it.

Please read them carefully before placing an order.

1. Business Information

The ForceDiam website is operated by:

Legal company name: RALKORE LIMITED
Company Registration No.: 614232
Trading name: ForceDiam
Business Name Registration No.: 782996
Business address: Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland
Email: info@forcediam.ie
Telephone: 086 143 0333

ForceDiam is a registered business name of RALKORE LIMITED.

References in these Terms to “ForceDiam”, “we”, “us” or “our” mean RALKORE LIMITED trading as ForceDiam.

2. Application of These Terms

These Terms apply to:

  • Visitors using the website;
  • Customers placing online orders;
  • Consumers;
  • Business and trade customers;
  • Products and services supplied by ForceDiam.

Separate written terms may apply to:

  • Trade accounts;
  • Bespoke products;
  • Custom-manufactured goods;
  • Re-tipping work;
  • Repair work;
  • Special orders;
  • Individually negotiated transactions.

Where separate written terms have been agreed, those terms will apply to the extent of any conflict.

3. Website Use

You may use the website only for lawful purposes.

You must not:

  • Attempt unauthorised access to the website;
  • Interfere with website security;
  • Introduce malicious software;
  • Use automated tools to extract data without permission;
  • Submit false or fraudulent orders;
  • Misuse website forms or communication features;
  • Infringe intellectual property rights;
  • Use the website in a way that causes damage or disruption.

We may restrict access where misuse, fraud or a security risk is suspected.

4. Website and Product Information

We take reasonable care to ensure that website information is accurate.

However:

  • Product photographs may be illustrative;
  • Colours may vary between screens;
  • Packaging may change;
  • Minor product details may be updated;
  • Dimensions may be subject to reasonable manufacturing tolerances;
  • Typographical or technical errors may occur;
  • Stock information may change before the website is updated.

We may correct an error before accepting an order.

Where a material error affects an order, we will contact the customer and provide an appropriate option.

5. Product Selection and Compatibility

Customers are responsible for checking that a product is suitable for their intended use.

Before ordering, check:

  • Diameter;
  • Length;
  • Connection type;
  • Machine compatibility;
  • Power requirements;
  • Material being drilled;
  • Wet or dry drilling method;
  • Cooling requirements;
  • Recommended operating speed;
  • Professional application.

Technical information supplied by ForceDiam is general guidance unless we expressly confirm suitability for a specific application.

Contact us before ordering if you are uncertain about compatibility or product selection.

6. Professional Products and Safe Use

Diamond drilling and concrete-cutting products are professional tools and may cause serious injury or property damage if used incorrectly.

Customers and users must:

  • Follow manufacturer instructions;
  • Use suitable machinery;
  • Use the correct connection;
  • Use appropriate personal protective equipment;
  • Comply with workplace safety requirements;
  • Use the correct speed, cooling and pressure;
  • Ensure operators are competent and trained;
  • Stop using damaged or unsafe equipment;
  • Inspect tools before use.

Products must not be used for an application for which they are unsuitable.

7. Placing an Order

By submitting an order, you offer to purchase the selected products or services under these Terms.

After an order is submitted, you may receive an automated acknowledgement.

An automated acknowledgement confirms receipt of the order but does not necessarily mean the order has been accepted.

A binding contract is formed when we:

  • Confirm acceptance of the order;
  • Dispatch the goods; or
  • Otherwise clearly confirm that the order has been accepted.

8. Refusing or Cancelling an Order

We may refuse, suspend or cancel an order where:

  • A product is unavailable;
  • The price or product information contains an error;
  • Payment is not authorised;
  • Fraud or misuse is suspected;
  • Delivery cannot reasonably be completed;
  • The customer has provided incomplete or inaccurate information;
  • The order breaches these Terms;
  • A legal or regulatory requirement prevents supply;
  • There is another legitimate reason.

Where we cancel an order after taking payment, we will refund the relevant amount.

9. Prices, Taxes and Delivery Charges

Prices are displayed in euro unless stated otherwise.

Any applicable VAT, delivery charges and other costs will be shown on the website or during checkout before the order is placed.

Prices may change at any time, but a price change will not normally affect an order that has already been accepted.

If a pricing error is identified before acceptance, we may:

  • Contact you to confirm whether you wish to proceed at the correct price; or
  • Cancel the affected order and issue a refund.

10. Payment

Payment must be made using a payment method offered during checkout.

Payment services may be provided by third-party payment processors.

You must provide complete and accurate:

  • Billing information;
  • Cardholder or account information;
  • Contact information;
  • Payment authorisation.

We may delay dispatch until payment has been received and verified.

11. Product Availability

All products are subject to availability.

Where a product becomes unavailable after an order is placed, we may:

  • Offer an alternative;
  • Provide an updated delivery estimate;
  • Cancel the affected item;
  • Refund the relevant amount.

We will not supply a materially different substitute without your agreement.

12. Delivery

ForceDiam provides delivery throughout Ireland to locations supported by our delivery service.

Orders are normally delivered by DPD or another appropriate courier.

Standard delivery normally takes approximately 1–3 working days, depending on:

  • Product availability;
  • Destination;
  • Time the order is processed;
  • Courier workload;
  • Public holidays;
  • Events outside our reasonable control.

Delivery times are estimates unless we expressly agree a guaranteed delivery date.

Next-day delivery may be possible for some orders but cannot be guaranteed for every product, order or location.

13. Tracking

Once an order has been dispatched, the customer may receive an email or SMS containing a tracking number.

Tracking information is supplied by the courier and may take time to update after dispatch.

Customers should contact us if:

  • Tracking has not updated for more than 24 hours;
  • The estimated delivery date has passed;
  • The parcel appears to be delayed or lost.

Please provide your name, order number and tracking number.

14. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if an address needs to be changed.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be charged where legally permitted.

15. Delivery Attempts

Depending on availability, DPD may offer options to:

  • Rearrange delivery;
  • Leave the parcel in an approved safe place;
  • Deliver to another authorised person;
  • Redirect the parcel to a local DPD Pickup point.

Available options depend on the delivery area, courier rules and parcel type.

16. Public Holidays

Courier deliveries are not normally made on public holidays.

Orders placed on a public holiday will normally be processed on the next working day, subject to stock availability.

17. Collection

Customers may collect an order from:

ForceDiam
Unit 5
Tolka Valley Business Park
Ballyboggan Road
Dublin 11
D11 FT52
Ireland

Contact us before travelling so that we can confirm:

  • Stock availability;
  • The order is ready;
  • Collection arrangements;
  • Opening hours.

18. Risk and Ownership

Subject to applicable consumer law, risk in the goods passes when the order is delivered to:

  • The customer;
  • A person nominated by the customer;
  • Another agreed recipient.

Ownership of the goods passes only after full payment has been received.

19. Inspection Following Delivery

Customers should inspect delivered products as soon as reasonably possible.

Report any:

  • Visible damage;
  • Incorrect product;
  • Missing item;
  • Material defect.

Failure to report an issue immediately does not remove statutory consumer rights.

20. Consumer Cancellation Rights

Consumers who purchase online generally have the right to cancel most orders within 14 calendar days of receiving the goods.

After notifying us of cancellation, the consumer generally has a further 14 days to return the goods.

Legal exceptions may apply, including to certain:

  • Custom-manufactured products;
  • Personalised goods;
  • Specially modified products;
  • Goods excluded under applicable law.

Further information is available in our Refund and Returns Policy.

21. Business Customers

Some consumer protections, including the online cooling-off period, do not apply to purchases made mainly for trade, business, craft or professional purposes.

Business and trade purchases may be subject to separate commercial terms.

22. Faulty or Non-Conforming Products

Nothing in these Terms limits statutory rights concerning products that are:

  • Faulty;
  • Damaged;
  • Not as described;
  • Not of satisfactory quality;
  • Not fit for an agreed purpose;
  • Incorrectly supplied.

Depending on the circumstances and applicable law, remedies may include:

  • Repair;
  • Replacement;
  • Price reduction;
  • Refund.

23. Commercial Warranties

A product warranty is additional to any statutory rights that apply.

Warranty coverage may depend on:

  • Product type;
  • Manufacturer terms;
  • Correct installation;
  • Correct use;
  • Proof of purchase;
  • Nature of the fault.

Warranty coverage will not normally apply to:

  • Normal wear;
  • Worn diamond segments;
  • Misuse;
  • Incorrect speed;
  • Insufficient cooling;
  • Excessive pressure;
  • Incompatible machinery;
  • Accidental damage;
  • Unauthorised modification or repair.

24. Re-Tipping and Repair Services

Items submitted for re-tipping, inspection or repair may need to be assessed before work is accepted.

Not every barrel or tool is suitable for re-tipping.

We may refuse work where the item is:

  • Cracked;
  • Bent;
  • Structurally damaged;
  • Excessively worn;
  • Unsafe;
  • Unsuitable for the requested service.

Any quotation may be revised where hidden damage or additional work is identified.

We will seek approval before performing materially different additional work.

Completion times are estimates unless a guaranteed date is expressly agreed.

25. Custom and Special-Order Products

Products made, ordered, cut or modified specifically for a customer may not be eligible for cancellation due to a change of mind.

This does not remove applicable rights where a product is faulty, damaged or incorrectly supplied.

26. Liability

Nothing in these Terms excludes or restricts liability where exclusion would be unlawful, including liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Rights that cannot legally be excluded.

Subject to applicable law, ForceDiam is not responsible for loss or damage caused by:

  • Incorrect product selection;
  • Incorrect installation;
  • Misuse;
  • Failure to follow instructions;
  • Incompatible machinery;
  • Incorrect operating speed;
  • Insufficient cooling;
  • Excessive drilling pressure;
  • Normal wear;
  • Unauthorised alteration;
  • Use by an untrained or incompetent operator.

27. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Severe weather;
  • Courier disruption;
  • Transport interruption;
  • Industrial action;
  • Supplier failure;
  • Government restrictions;
  • Power or telecommunications failure;
  • Natural disasters;
  • Public emergencies.

We will take reasonable steps to reduce the effect of such events.

28. Intellectual Property

Unless stated otherwise, website content is owned by or licensed to RALKORE LIMITED.

This includes:

  • ForceDiam branding;
  • Logos;
  • Product photographs;
  • Text;
  • Graphics;
  • Videos;
  • Website design;
  • Downloadable materials.

Content may not be copied, reproduced, distributed or used commercially without permission, except where permitted by law.

29. Privacy and Cookies

Personal data is processed according to our:

  • Privacy Policy;
  • Cookie notice;
  • Applicable data protection law.

By using the website, you acknowledge that you have had an opportunity to read the Privacy Policy.

30. Complaints

Send complaints to:

Email: info@forcediam.ie
Telephone: 086 143 0333
Postal address: Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland

Please include:

  • Your name;
  • Order number;
  • Description of the issue;
  • Preferred resolution;
  • Relevant photographs or evidence.

We will try to resolve complaints fairly and promptly.

31. Changes to These Terms

We may update these Terms periodically.

The Terms applying to an order are normally those available when the order is placed, except where a change must apply by law.

32. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

33. No Waiver

A delay or failure to enforce a provision does not mean that the right to enforce it has been waived.

34. Governing Law

These Terms are governed by the laws of Ireland.

Consumers retain any mandatory legal protections available to them.

The Irish courts will have jurisdiction, subject to any mandatory right a consumer may have to bring proceedings in another competent court.