Privacy Policy

Last updated: 23 July 2026

1. Who We Are

This website is operated by RALKORE LIMITED, trading under the registered business name ForceDiam.

Legal company name: RALKORE LIMITED
Company Registration No.: 614232
Trading name: ForceDiam
Business Name Registration No.: 782996
Business address: Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland
Email: info@forcediam.ie
Telephone: 086 143 0333

For the purposes of applicable data protection law, RALKORE LIMITED is the data controller responsible for personal data collected through the ForceDiam website.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, share and protect personal data when you:

  • Visit our website;
  • Create an account;
  • Place or enquire about an order;
  • Use our contact form;
  • Request technical advice;
  • Contact us by telephone, email, WhatsApp or social media;
  • Use our re-tipping or other services;
  • Subscribe to marketing communications;
  • Interact with our cookies, analytics or advertising tools.

3. Personal Data We Collect

Depending on how you use our website and services, we may collect:

Identity and contact information

  • Name;
  • Company or business name;
  • Billing address;
  • Delivery address;
  • Email address;
  • Telephone number.

Order and transaction information

  • Products or services ordered;
  • Order number;
  • Order value;
  • Delivery information;
  • Payment status;
  • Return, refund and warranty information;
  • Communications concerning an order.

Account information

  • Username;
  • Encrypted password;
  • Saved addresses;
  • Order history;
  • Account preferences.

Enquiry and communication information

  • Messages submitted through our contact form;
  • Emails and telephone enquiries;
  • WhatsApp or social media messages;
  • Photographs and technical information supplied for product advice or re-tipping assessments.

Technical and website information

  • IP address;
  • Browser and device type;
  • Approximate location;
  • Pages viewed;
  • Products viewed;
  • Items added to the basket;
  • Checkout activity;
  • Referring website;
  • Cookie identifiers;
  • Website interaction and analytics data.

Marketing information

  • Marketing preferences;
  • Consent records;
  • Responses to advertising or promotional communications.

4. How We Collect Personal Data

We collect personal data:

  • Directly from you when you place an order, create an account or contact us;
  • Automatically through cookies and similar website technologies;
  • From payment processors after a payment attempt or transaction;
  • From delivery companies concerning the progress of your order;
  • From analytics and advertising providers;
  • From publicly available business information where appropriate.

5. How We Use Personal Data

We may use personal data to:

  • Process and manage orders;
  • Confirm payments;
  • Arrange delivery or collection;
  • Send order and tracking notifications;
  • Respond to product enquiries;
  • Provide technical support;
  • Assess items for re-tipping or repair;
  • Manage returns, refunds and warranty claims;
  • Maintain customer accounts;
  • Prevent fraudulent transactions;
  • Secure and operate the website;
  • Improve our products, services and website;
  • Understand website performance;
  • Measure advertising and marketing effectiveness;
  • Maintain accounting and tax records;
  • Comply with legal and regulatory obligations;
  • Establish, exercise or defend legal claims.

6. Our Legal Bases for Processing

We process personal data under one or more of the following legal bases:

Contract

Processing is necessary to:

  • Process an order;
  • Take payment;
  • Deliver goods;
  • Provide a requested service;
  • Manage returns, refunds or warranties;
  • Respond to pre-contract enquiries.

Legal obligation

Processing may be necessary to comply with:

  • Tax and accounting requirements;
  • Consumer protection law;
  • Product safety obligations;
  • Court orders or lawful regulatory requests.

Legitimate interests

We may process information where reasonably necessary to:

  • Operate and improve the business;
  • Prevent fraud;
  • Protect our website and customers;
  • Respond to business enquiries;
  • Understand website performance;
  • Maintain records and defend legal claims.

We will consider the effect on your rights before relying on legitimate interests.

Consent

We rely on consent where required for:

  • Non-essential analytics or advertising cookies;
  • Certain marketing communications;
  • Other optional processing clearly presented to you.

You may withdraw consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

7. Payments

Payments are processed by the payment providers displayed during checkout.

Payment providers may collect payment card details, billing information and fraud-prevention data under their own privacy policies.

ForceDiam does not normally receive or store complete payment card details. We generally receive only information such as:

  • Payment confirmation;
  • Payment status;
  • Transaction reference;
  • Payment method used.

8. Delivery and Collection

Where delivery is requested, we share the information needed to complete the delivery with DPD or another appropriate delivery provider.

This may include:

  • Customer name;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Order or parcel reference.

Delivery providers may use this information to provide tracking updates, contact you about delivery or manage delivery preferences.

9. Service Providers and Other Recipients

We may share personal data with service providers that help us operate the business, including:

  • Website hosting and security providers;
  • WordPress and WooCommerce service providers;
  • Payment processors;
  • DPD and other delivery providers;
  • Email and communication providers;
  • Accounting and professional advisers;
  • Google Analytics;
  • Google Ads;
  • Google Merchant Center;
  • Website maintenance providers;
  • Fraud prevention and security services.

We may also disclose personal data:

  • Where required by law;
  • To regulatory or public authorities;
  • To establish or defend legal claims;
  • As part of a sale, reorganisation or transfer of the business.

We only disclose information that is reasonably necessary for the relevant purpose.

10. International Data Transfers

Some service providers may process personal data outside Ireland or the European Economic Area.

Where an international transfer takes place, we will use an appropriate legal safeguard where required, such as:

  • An adequacy decision;
  • Standard contractual clauses;
  • Another transfer mechanism permitted by data protection law.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Necessary cookies

These cookies help provide essential features such as:

  • Shopping basket operation;
  • Checkout;
  • Account login;
  • Security;
  • Cookie preferences.

Necessary cookies may operate without optional consent where they are strictly required to provide the service requested.

Analytics and advertising cookies

With your consent where required, we may use analytics or advertising technologies to:

  • Measure website traffic;
  • Understand how visitors use the website;
  • Measure advertising performance;
  • Improve website content;
  • Provide more relevant advertising.

You can manage optional cookies through our cookie banner or browser settings.

Withdrawing consent does not affect necessary cookies required for the operation of the website.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on:

  • The type of information;
  • The purpose of processing;
  • Tax and accounting requirements;
  • Warranty and consumer obligations;
  • Fraud prevention;
  • Legal limitation periods;
  • Whether an account remains active.

Order, invoice and transaction records may be retained for the period required under Irish tax, accounting and commercial law.

Enquiries may be retained for a reasonable period to manage follow-up questions, technical advice and potential claims.

Marketing information will normally be retained until you unsubscribe, withdraw consent or the information is no longer required.

13. Data Security

We use reasonable technical and organisational measures designed to protect personal data against:

  • Unauthorised access;
  • Accidental loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Destruction.

Measures may include access controls, secure hosting, encryption, backups, updates and security monitoring.

No internet or storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal data;
  • Request correction of inaccurate information;
  • Request completion of incomplete information;
  • Request deletion of personal data;
  • Request restriction of processing;
  • Object to certain processing;
  • Receive certain information in a portable format;
  • Withdraw consent;
  • Object to direct marketing;
  • Submit a complaint to the Data Protection Commission.

Some rights are subject to legal conditions or exceptions.

15. Exercising Your Rights

To make a data protection request, contact:

Email: info@forcediam.ie
Postal address: ForceDiam, Unit 5, Tolka Valley Business Park, Ballyboggan Road, Dublin 11, D11 FT52, Ireland

Please provide enough information to allow us to identify you and understand your request.

We may ask for evidence of identity before releasing or changing personal data.

16. Marketing Communications

We will only send electronic marketing where legally permitted.

You can stop receiving marketing communications by:

  • Using an unsubscribe link;
  • Contacting info@forcediam.ie;
  • Updating your communication preferences, where available.

Administrative communications relating to an order or customer service request are not marketing messages.

17. Third-Party Websites

Our website may include links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any external website you visit.

18. Children

Our products and services are intended for adults and professional users.

We do not knowingly collect personal data from children through online orders. If you believe a child has supplied personal information to us, please contact us.

19. Complaints

Please contact us first if you have a concern about how we use your personal data.

You also have the right to contact:

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website or legal obligations.

The latest version will be published on this page with the updated date.